Problem Statement

Users have shared some challenges with the Diwan Hub application. Engaged members find the interface a bit cluttered, while non-members struggle with the booking process. We see a great opportunity to develop a more streamlined experience that provides clear access to key features without overwhelming anyone.

Potential Solution

Our vision includes introducing a user-centric design that prioritizes seamless navigation, real-time booking capabilities, and enhanced community engagement features. Key improvements will focus on a streamlined homepage, intuitive booking options, and real-time notifications to keep everyone in the loop.

Design Process

Our design journey involved thorough user research, usability testing, and an iterative design approach. This ensured that the final product truly aligned with user needs and paved the way for meaningful improvements.

Discover Phase

In this phase, we conducted user interviews, contextual inquiries, and competitive analyses to gather valuable insights into user behavior and preferences. Our findings highlighted some gaps in community features and operational management, revealing exciting areas for enhancement.

Define Phase

We synthesized user feedback into clear problem statements. Engaged members expressed frustration with navigation, while non-members pointed out difficulties with the booking process and a desire for more transparency in pricing.

Design Phase

Based on our research, we created wireframes and prototypes. Usability testing helped us refine the design, focusing on improving the booking flow and enhancing community features. Key upgrades included clearer navigation and real-time updates to keep users informed.